Privacy Policy

—Overview

By using our website at www.terradigester.com (the "Website"), you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Website.

Terra Digester provides integrated biotechnology systems that convert organic waste into biogas, clean energy, and nutrient-rich digestate — serving communities, farms, hospitality, municipal bodies, and industrial sectors worldwide. The Website is designed to provide information about our systems, facilitate partnership inquiries, and support our commercial and sustainability mission.

1Information We Collect

We collect two categories of information: information you provide voluntarily, and information collected automatically when you visit our Website.

A. Information You Provide Voluntarily

Personal information is only collected when you choose to interact with us. This may include your full name, email address, phone number, company name, country, and the subject of your inquiry. We collect this information in the following circumstances:

• Contact & Enquiries: When you complete our contact form or send us a direct message regarding our systems, deployment partnerships, or general queries.
• Partnership & Distributor Applications: If you express interest in becoming a regional partner or distributor, we collect company details, your role, and information about your intended market or territory.
• Carbon Credit Purchases: If you engage with our carbon credit programme, we may collect contact and payment-related details as required to process your transaction via a third-party payment processor.
• Newsletter & Updates: If you choose to subscribe to our communications, we collect your email address for that purpose only.

B. Information Collected Automatically

When you visit our Website, certain non-personal information may be collected automatically via cookies and server logs, including:

• Browser type and version, operating system
• Pages visited, time spent on pages, navigation paths
• Referring website address
• Approximate geographic location (country/region level)
• Device type (desktop, tablet, mobile)

This technical information is used in aggregate to improve Website performance and user experience. It is not used to personally identify individual visitors unless combined with information you have provided voluntarily.

2How We Use Your Data

We process personal data only for clearly defined purposes. One or more of the following may apply to any information we hold about you:

1. Responding to Enquiries & Providing Services

We use your contact details to respond to your questions, process partnership applications, and provide you with technical or commercial information about our systems and solutions. This processing is necessary for the performance of a pre-contractual or contractual relationship.

2. Improving Our Website & Systems

We use aggregated, anonymised data to understand how our Website is used, identify areas for improvement, and develop better content and user experiences. This processing is based on our legitimate interests in improving our services.

3. Security & Fraud Prevention

We may use information to detect and prevent fraudulent activity, unauthorised access, or abuse of our Website. This processing is based on our legitimate interests in maintaining a safe and secure digital environment for all users.

4. Communications & Marketing

With your consent, we may send updates, product news, or information about our services. You may withdraw your consent at any time by emailing info@terradigester.com or using the unsubscribe link included in any email we send.

3Disclosure & Transfers of Data

We do not share your personal data with third parties except in the following limited circumstances:

• Service Providers: We may engage trusted third-party processors (e.g., website hosting, analytics, email delivery, payment processing) who act on our instructions and are bound by appropriate data protection obligations.
• Legal Obligations: We may disclose information where required by law, regulation, court order, or in response to a lawful request by a public authority.
• Business Transfers: In the event of a merger, acquisition, or transfer of assets, personal data may be transferred as part of that transaction. We will notify you before your data is subject to a new privacy policy.
• Protection of Rights: We may disclose information where necessary to protect the rights, property, or safety of Terra Digester, our users, or the public.

Where data is transferred to service providers outside the European Economic Area (EEA), we ensure appropriate safeguards are in place in accordance with GDPR requirements, including Standard Contractual Clauses where applicable.

4Your Rights (GDPR)

As a resident of the European Union or European Economic Area, you are entitled to the following rights under the General Data Protection Regulation (GDPR). These rights also apply broadly to all users of our Website, regardless of location.

To exercise any of these rights, please contact us at info@terradigester.com. We will respond within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the Belgian Data Protection Authority (Autorité de protection des données / Gegevensbeschermingsautoriteit) at www.dataprotectionauthority.be.

5Cookies

Our Website may use cookies and similar technologies to enhance user experience and collect anonymised usage statistics. Cookies are small text files stored on your device by your browser.

We use the following types of cookies:

• Essential Cookies: Required for basic Website functionality. These cannot be disabled without affecting core features.
• Analytics Cookies: Used to understand how visitors interact with our Website (e.g., which pages are most visited). Data is aggregated and anonymised.
• Preference Cookies: Allow us to remember your preferences and settings for a better browsing experience.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect Website functionality. For more information about cookies, visit www.allaboutcookies.org.

6Data Security

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• HTTPS encryption for all data transmitted to and from our Website
• Access controls limiting data access to authorised personnel only
• Regular review and testing of security infrastructure
• Cloudflare's edge security layer protecting against common web threats

While we take all reasonable precautions, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee the absolute security of data transmitted to our Website, and transmission is at your own risk.

In the event of a data breach that is likely to affect your rights and freedoms, we will notify the relevant supervisory authority and affected individuals in accordance with GDPR obligations and applicable timelines.

7Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by applicable law. In practice:

• Contact enquiries: Retained for up to 3 years to manage ongoing correspondence and demonstrate compliance.
• Partnership records: Retained for the duration of the partnership relationship and up to 5 years after.
• Marketing consents: Retained until you withdraw consent or we determine contact is no longer active.
• Analytics data: Retained in anonymised, aggregated form for up to 26 months.

When your personal data is no longer required, it will be securely deleted or anonymised. You may request deletion at any time by contacting us at info@terradigester.com.

8Children's Privacy

Our Website is not directed to, nor intended for use by, children under the age of 16. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe that your child has provided personal information to us, please contact us immediately at info@terradigester.com so we can take appropriate action to remove that information.

9Third-Party Links

Our Website may contain links to third-party websites, including partners, research institutions, or external resources. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit via links from our Website.

10Policy Changes

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this page periodically. Your continued use of our Website after any changes constitutes your acceptance of the updated Privacy Policy.

11Contact Us

Terra Digester is the Data Controller for the personal information collected through this Website. If you have any questions about this Privacy Policy, wish to exercise your data rights, or wish to file a complaint, please contact us: